WhatsApp Live Chat – PrestaShop Module
WhatsApp Live Chat for PrestaShop lets you connect with customers instantly through WhatsApp by adding a floating chat button on your store and smart WhatsApp shortcuts inside the admin panel. Customers can start conversations with a single click, while merchants can launch WhatsApp chats directly from orders, customer accounts, and the customer grid. The module supports both WhatsApp Web and WhatsApp Business Cloud API, making it suitable for simple chat redirection as well as professional, scalable customer support.
Features:
- Floating WhatsApp chat button on the storefront
- One-click WhatsApp conversations from admin pages
- WhatsApp shortcuts in orders, customer accounts, and customer grid
- Supports WhatsApp Web & WhatsApp Business Cloud API
- Fully responsive and mobile-friendly
- Simple and flexible configuration
Screenshots:
- Description
WhatsApp Live Chat is a powerful PrestaShop module that allows store owners to connect with customers instantly through WhatsApp.
It adds a customizable floating WhatsApp button on the storefront and provides quick WhatsApp actions directly inside the PrestaShop admin panel.
The module supports both WhatsApp Web and WhatsApp Business Cloud API, making it suitable for simple customer chats as well as advanced business communication workflows.
Front Office Features
- Floating WhatsApp chat button on the storefront
- Button position control (bottom-left or bottom-right)
- Custom WhatsApp phone number (international format)
- Predefined default chat message
- Display control:
- Show on all pages
- Show only on product pages
- Fully responsive and mobile-friendly
- Works seamlessly with WhatsApp Web
- Optional support for WhatsApp Business Cloud API
Back Office Features
- Dedicated configuration panel inside PrestaShop admin
- WhatsApp chat shortcuts available in:
- Order detail pages
- Customer account pages
- Customer listing (grid view)
- Automatically detects customer phone numbers
- One-click WhatsApp chat launch from admin
- Improves support efficiency and response time
WhatsApp Business Cloud API Support
For merchants who require advanced messaging capabilities, the module includes support for WhatsApp Business Cloud API:
- Connect using Business Access Token
- Use Business Phone ID for API messaging
- Enable structured and automated communication
- Suitable for high-volume or professional support teams
Business Benefits
- Instant communication increases customer trust
- Faster responses lead to higher conversion rates
- Reduces support friction by using a familiar platform
- Saves admin time with direct WhatsApp shortcuts
- Enhances overall customer experience
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